Spark S1 limited warranty.
Kivoyoyo products are designed for clean, reliable everyday carry. This page explains what is covered, what is not covered, and how to request order-related support for your Spark S1.
Warranty at a glance
A simple overview for Spark S1 owners. Keep your Amazon order information available when requesting support.
Warranty period
Spark S1 is covered by a 1-year limited warranty from the date of purchase.
Manufacturing defects
Coverage applies to eligible product failures caused by manufacturing defects under normal use.
Order information needed
Please include your Amazon order number, model name, issue description, and photos or videos if helpful.
What is covered
The warranty is intended to support normal-use product issues, not accidental damage or misuse.
Covered issues
- Product does not turn on under normal use.
- Charging failure caused by a manufacturing defect.
- Button or light mode malfunction.
- Magnetic base defect under normal use.
- Other verified manufacturing defects related to Spark S1.
Not covered
- Accidental damage, drops, impact, or misuse.
- Water damage beyond the product's rated protection.
- Unauthorized repair, modification, or disassembly.
- Normal wear and tear, scratches, cosmetic marks, or aging.
- Damage caused by incompatible charging equipment or improper use.
How to request support
For order-related support, please contact us through your Amazon order. This helps us verify the purchase and provide the right assistance.
Open your Amazon order
Go to your Amazon orders and find the Spark S1 order that needs support.
Describe the issue clearly
Include the product model, a brief description of the issue, and when the issue started.
Add useful details
Photos or videos can help us understand charging, lighting, button, or magnetic base issues more quickly.
Order-related support
For order-related questions, please contact us through your Amazon order. Please include the following information so we can understand the issue more efficiently.
- Your Amazon order number
- Product model: Spark S1
- A brief description of the issue
- Photos or videos, if available
Warranty FAQ
Common warranty questions for Spark S1 owners.
How long is the Spark S1 warranty?
Spark S1 is covered by a 1-year limited warranty from the date of purchase.
Do I need my Amazon order number?
Yes. Your Amazon order number helps verify the purchase and allows us to provide order-related support more efficiently.
Does the warranty cover accidental damage?
No. Accidental damage, misuse, unauthorized modification, and normal wear and tear are not covered by the limited warranty.
What should I do before requesting warranty support?
Please check the Support Center first for charging tips, user guidance, and troubleshooting steps. If the issue continues, contact us through your Amazon order.
Need help with Spark S1?
Visit the Support Center for user manuals, charging tips, troubleshooting, and warranty guidance.